Common Questions
Have a different question or concern? Please send us an email and we will be happy to assist you!
Email anisha@houseofparadox.shop
Average Response Time 2 hours
What is your refund policy?
What is your refund policy?
We have a 14-day return policy for store credit, which means you have 14 days after receiving your item to request a refund for store credit.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, not stained or damaged, and with tags attached.
To start a return, you can contact us at anisha@houseofparadox.shop. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
What is your shipping policy?
What is your shipping policy?
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Orders under $75 have a flat rate shipping charge of $5 that will be calculated and displayed at checkout. Free shipping for orders over $75.
Can’t find what you need?
Contact our Customer Service Team
- anisha@houseofparadox.shop
- Find us on Instagram
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Monday — Friday, 9am — 5pm ET