Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Domestic Shipping Rates

Orders under $75 have a flat rate shipping charge of $5 that will be calculated and displayed at checkout.

Free shipping for orders over $75.

Shipping Option	Estimated Delivery Time	Price
Option 1: Orders under $75	5 to 8 business days	$5
Option 2: Orders over $75	5 to 8 business days	$0

Local pickup

Free local pickup is available for our customers who are local to the Omaha, Nebraska area. Please select the "local pickup" option when checking out. Please allow 24 hours from the time you place your order for it to be fulfilled. Customers will receive an order confirmation email as well as a “Ready for Pickup” email once their order has been processed.

International Shipping

At this time, we do not ship internationally.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at anisha@houseofparadox.shop with your name and order number, and we will look into it for you.

Package Delivery Issues

House of Paradox is not responsible for lost or stolen packages. Please contact the shipping carrier and open an investigation with them. Once the investigation is complete, if your order is lost in transit, we will replace your items if they are still available. If we cannot replace them, then we will do a refund for store credit. However, if shipping carrier confirms delivery to the correct address, we are unable to issue store credit or replace the items.

Please ensure the shipping address entered is correct as we are not responsible for incorrect or undeliverable addresses. If the address provided is incorrect and undelivered by UPS or USPS, the customer will be responsible for any additional postage fees that are incurred. The shipping cost will be charged to the customer to re-deliver the order with corrected shipping address.